Terms and Conditions

TERMS AND CONDITIONS

Prior to ordering from Tamar Field and Stream’s website you are required to register as a user. By completing the registration & purchase processes you are agreeing to be bound by the terms & conditions shown below. The terms do not affect your statutory rights.

 

TAX CHARGES

For orders made from the UK or the European Union, 20% VAT is added. 

 

OUR GUARANTEE

We guarantee your satisfaction. All of our products come with a 14 day no quibble guarantee.

 

BACK ORDERS

If your item is not in stock, we will back order for you. You will only be charged for your backorders when they are sent .

 

DATA PROTECTION

Tamar Field & Stream Ltd, on no account, disclose buyers' information to third parties.

 

PAYMENT OPTIONS

We accept all major credit/debit cards: Visa, Visa Electron, Mastercard, SOLO, and Maestro.

For UK orders placed by post, you may also pay by cheque or postal order (please make payable to Tamar Field and Stream Ltd). Please note that items paid for by card will be authorised, and the item dispatched once payment has been taken. Cheques, however, will be banked when the order is processed. For your own protection, we request that you do not send cash in the post.

 

POSTAL RATES

Please note we only post within the UK and Europe.

Postal rates are based on value of goods bought:

Within the UK

- up to £100 - Postage rate of £4.95

- between £100-199.99 - Postage rate of £9.95

- between £200-299.99 - Postage rate of £15

- £300 and over - Free

Within the rest of Europe

- up to £24.99 - Postage rate of £20.00

- between £25-149.99 - Postage rate of £30.00

- between £150-299.99 - Postage rate of £40.00

- £300 and over - Postage rate of £50.00


RETURNS & EXCHANGES 

 

We will gladly exchange or refund your unused purchase if you return it within 14 days from the date of purchase with an original receipt. Postage costs will not be refunded.

Please contact us by telephone on 01566 780512 before returning any item. You will then receive a returns code for your item.  If items are returned without prior agreement you may not be refunded upon receipt of your return.

The goods remain the responsibility of the customer until they have been safely delivered to us, please ensure you obtain proof of purchase and insurance.

 Please include the following with your returned items:

-The returns number

-A copy of the invoice

-Your full name and address

-Your day time telephone number

-The reason for returning the goods and whether an exchange or refund is necessary.

 

POSTAGE WILL BE CHARGED ON ALL GOODS RETURNED FOR EXCHANGE UNLESS THEY ARE FAULTY.

 

Credit Card Refunds:

On returns, we can only refund the credit card used for the original purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement.

 

Unused or defective goods may be returned to:

Tamar Field & Stream, 

Fore Street,

Lifton,

Devon.

PL16 0AA